If the payment is successful you will receive e-mail confirmation of the purchase with all the order details, ie. the ticket type and quantity, the event date and the price paid, including the reference code (Order ID), and directions to reach the location of the chosen event. You can present the ticket both in printed form or using your smartphone or tablet.
Ps: If you don’t receive your ticket within a few minutes of placing your order, check you email spam/junk box as the ticket can sometimes end up there. If you have not received a receipt, please contact Customer Service by e-mail or phone and they will send you a copy of the purchased ticket.
At the request of the customer who, after purchasing the ticket, can no longer participate for personal reasons at the chosen event, the money spent for the purchase may be refunded to them (requests must be sent by e-mail to Customer Service at: firstname.lastname@example.org).
We inform you that, for administrative reasons, no request can be accepted and no refund can be given in the 24 hours prior to the beginning of the event.
If the customer is unable to attend the chosen event, but notifies Customer Service after the event has taken place, no refund can be issued.
If the customer has found the show unsatisfactory based on their personal taste, no refund can be issued.
Since tickets are sold on behalf of third parties, some events may be cancelled for reasons of force majeure. In this case, the full amount of the ticket will be refunded without any charges by Music in Venice. Refunds may also be made in the form of GIFT CARDS, which can be used directly at MUSICINVENICE.COM to purchase a ticket of the same value for another international event. These Gift Cards will be valid for 90 days after the date of issue.
Once payment has been made, there is no additional fee apart from the one already paid.
If the customer has chosen to purchase only a reservation, the amount owing will be indicated on the ticket and must be paid in cash at the concert venue, in order to attend the event.